Area: Sales - Technical Assistance
REPORTS TO: NATIONAL SALES MANAGER, WFP
General Employee
Requirements:
· The incumbent is expected to meet quality work
standards, and work in conformity with all company policies, guiding
principles, standard procedures and work within the scope of the law.
· Must utilize effective interpersonal
communication and teamwork approach and demonstrate positive customer relation
skills. Must have the ability to work effectively with others and to follow
directions of Manager.
· Must be fully familiar with and have the ability to comply with all safety requirements of respective position such as knowledge of safety rules and policy and evacuation procedure.
Primary Responsibility:
· Develop and support sales activity at all
assigned accounts and markets.
· Provide technical and product support at all
assigned accounts and markets.
· Retain and maintain existing business at
assigned accounts and markets.
· Find new market opportunities through
distribution network and direct sales that fit Walvoil Fluid Power goals.
· Maintain timely communication to Customer
Service group and the Production Planning group concerning Customer
requirements present and future.
· Develop and maintain quality relationships with
customers, WFP departments and Walvoil S.p.A. group contacts.
· This position has no direct supervisory responsibilities.
Primary Duties:
· Work with National Sales Manager to formulate
sales plans.
· Ensure that all information concerning
customers and markets is communicated to critical WFP departments.
· Apply Walvoil products at the customer level in
support of components and systems applications.
· Build and maintain customer profiles for all
existing key accounts and potential key accounts.
· Maintain timely contact with all key personal
at assigned accounts, reporting:
· Quarterly sales and market report. Prepare a
report each quarter for assigned accounts (detailed instructions for report
will be given by National Sales Manager).
· Distributor performance report. Prepare a
quarterly performance report on each distributor in assigned area (detailed
instructions for report will be given by National Sales Manager).
· Call reports. Prepare call reports that
document all critical information obtained during customer calls.
· Itinerary report. Prepare weekly itineraries
for firm and planned activities.
· Conduct product training at customer location.
Educate personnel on all marketing efforts by Walvoil Fluid Power (web, shows,
etc.).
· Effectively communicate with all departments
within Walvoil Fluid Power.
· Aid in the development and implementation of
plans, policies, and procedures.
· Identify new product needs and coordinate
through National Sales Manager.
· Actively participate in trade shows and lead
follow up, assist in meetings, seminars, schools, etc.
· Promote safety, practice safe work habits, and
comply with safety policies at all times.
· Complete assigned tasks and reports in a timely
manner.
· Prepare for and actively participate in all
departmental meetings.
· Maintain a friendly "Service"
oriented philosophy with co-workers, other departments and customers.
· Practice and promote good housekeeping measures
and support all company efforts to comply with OSHA and environmental
regulations.
· Back up all PC files to network weekly.
· Maintain continuing knowledge of and
familiarity with computer software and upgrades utilizing Company provided
training or through continued education courses offered by schools or
organizations.
· Perform all other duties as assigned.
General Job
Requirements:
· Bachelor’s degree (BS) in engineering,
mechanical preferred or relevant specialized industry-related training.
· Strong sales background highly preferred.
· Willingness to participate in 6–12-month
engineering training.
· FPS certification as a Fluid Power Specialist
or Hydraulic Specialist preferred.
· Effective communication skills are mandatory.
Must possess proper command of English language, written and oral.
· PC experience and training required such that
the basic level of skill can be demonstrated in Microsoft Word, Excel and
PowerPoint. Intermediate to advance skills are preferred.
· Valid drivers’ license.
· Ability and willingness to work flexible hours
and extra time on an as-needed basis, involving extra hours during the week,
Saturdays and occasionally Sundays and Holidays.
· Must be self-motivated and able to work independently to achieve sales goals.
Physical Job
Requirements:
· Travel nationally may frequently be required
(up to 50%). Schedules occasionally require weekend travel.
· Occasional international travels (e.g. to HQ in
Italy) might be requested up to once per year.
· Demonstration of products, training of
customers, and trade show participation requires lifting, transporting, setting
up, and operating exhibits and equipment. Loading and unloading of equipment,
while unassisted, is frequently required. Exhibits and equipment usually range
in weight from 40-60 pounds.
· Travel is normally by commercial airlines. Local travel will use company-owned, personal or rented vehicles.
Work Environment
Job Requirements:
· Due to travel, environmental conditions are
frequently uncontrolled. Conditions may be outdoors with exposure to outside
temperatures and conditions.
· Trade show demonstrations may occasionally require 10–12-hour work shifts, usually standing.
General:
This job description is not exhaustive and cannot anticipate all possible duties and requirements. Duties and requirements are also subject to change just as the products developed by this company are subject to change. Flexibility on the part of the employee as well as the company is therefore of utmost importance.